Terms & Conditions

Quest Logic Solutions – IT Training Programs

Last updated: January 2025

Welcome to Quest Logic Solutions (“QLS,” “we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your use of our website, training programs, services, digital content, and all related offerings (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms. Please read them carefully.

If you do not agree to these Terms, do not enroll in our programs or use our website.

1. Eligibility

To participate in any QLS program, you must:

Be at least 18 years old.
Have access to a reliable computer and internet connection.
Provide accurate information during registration, consultation forms, or enrollment.
Agree to all policies referenced in these Terms (including Privacy Policy and Refund Policy).

2. Program Enrollment & Access

2.1 Enrollment

Enrollment is complete only after:

You submit the required consultation or intake forms.
You sign the program agreement(s) via DocuSign or PandaDoc.
Your payment or payment plan is processed and approved.

2.2 Access to Training Materials

Students receive access to:

Live instructor-led sessions (based on program tier)
Virtual labs, simulations, and environments
Slack community and peer channels
Documentation templates, SOPs, projects, and ticket scenarios
Career support, resume reviews, and interview preparation (as outlined in the specific track)

Access remains active only while tuition payments remain current.

2.3 Intellectual Property

All QLS content, including videos, labs, documentation, slides, assignments, templates, and proprietary systems, is owned by Quest Logic Solutions.

Students may not:

Copy, distribute, resell, or reproduce any content
Share training materials with non-students
Record or redistribute class sessions without permission

Violation may result in removal from the program without refund.

3. Payments & Billing

3.1 Payment Options

Students may pay:

Upfront
Through approved installment plans
Through long-term financing options (if applicable)

All prices are listed in USD.

3.2 Late Payments

If a payment fails:

You will be notified to update your payment method.
Access to training may be paused until resolved.
Continued non-payment may result in removal from the program.

3.3 Billing Authorization

By enrolling, you authorize QLS to automatically charge your selected payment method according to your chosen plan.

4. Refund & Cancellation Policy

Refunds and cancellations are governed by our Refund & Cancellation Policy, which is incorporated into these Terms.

5. Use of Consultation & Intake Forms

By completing any consultation form, lead form, or qualification form, you acknowledge that QLS may:

Collect the information you provide
Use it to evaluate program fit
Contact you via phone, email, SMS, or messaging platforms
Maintain records for enrollment and compliance purposes

No sensitive financial information is stored directly on our website.

See our Privacy Policy for full details.

6. Student Expectations & Code of Conduct

To maintain a productive learning environment, students agree to:

Participate actively in training
Treat all instructors, staff, and peers with respect
Not engage in harassment, abuse, or misconduct
Use Slack channels responsibly
Maintain confidentiality of any team-based or project-based information
Avoid misuse of the virtual environment or systems

Violations may result in suspension or removal from the program without refund.

7. Technology Requirements

You are responsible for ensuring your system meets minimum requirements:

Reliable high-speed internet
Updated operating system
Ability to run virtual machines or remote access tools
Headset/microphone for live sessions

QLS is not responsible for local technical issues on your device or network.

8. No Guarantee of Employment

While QLS provides training, mentorship, and career support, we do not guarantee job placement, salary outcomes, or specific employment opportunities.

Success depends on each student’s:

Participation
Skill development
Commitment
Interview performance
Market conditions

9. Limitation of Liability

To the fullest extent permitted by law, QLS is not liable for:

Loss of data or access due to technical failures
Any indirect, incidental, or consequential damages
Actions taken based on advice received in training
Downtime of virtual labs or servers
Third-party service outages (Slack, payment processors, email providers, etc.)

Your use of the Services is at your own risk.

10. Modifications to Programs or Terms

QLS may update programs, pricing, or Terms at any time.

Any major changes will be communicated via email or website notice.

Continued use of the Services means you accept the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles.

Any disputes will be resolved in Maryland courts.

12. Contact

For questions about these Terms, contact us at:

Quest Logic Solutions

6801 Kenilworth Ave #300

Riverdale, MD 20737

Email: info@qlslearning.com

Phone: 202-230-2003